Many years ago, if you had a computer problem then you couldn’t fix yourself then your options were both limited and expensive. Often you would either need to pay for someone to come and visit you to fix it or carry your computer down to the local computer repair store.

Fortunately today thanks to super-fast internet connections in the USA and improvements in software, your computer can be repaired remotely without needing to leave your home or office. Basic online computer remote support was enabled back in Windows XP, but today’s Windows 7 and the upcoming Windows 8 operating systems have amazing remote support built in. There are also several 3rd party software solutions that you can assist between your computer and your support technician.

How does online computer remote support work?

If you have never used online computer remote support then don’t worry, the basics behind the process are simple. Using software and a fast internet connection, you can allow another person such as a repair technician to remotely control your PC from anywhere in the USA or even the world.

For example, imagine if your Microsoft Word software is not responding with an error message and you can’t access the important document you were working on. Your first call nowadays can be to a remote support assistant. Once they identify your machine and location, they will ask your PC for permission to connect to. You will find a pop-up box will appear asking for your permission to allow the remote assistant to connect. Once you grant them permission, the help desk will be able to control your PC including the cursor. In this example, they will be able to quickly read the error message, fix the software by perhaps installing an update patch or re-installing. Once the repair is complete, you can then click to deny them remote access and end the connection. As you can see, online computer remote support can be very useful and offer fast resolutions.

Top 3 benefits of Online Computer Remote support:

Below are 3 of the most popular features of online computer remote support:

1. Speedy repair – If you’re used to waiting hours or even days for computer repair then you will be amazed by remote support. Simply pick up the phone and your remote support session can begin almost instantly.
2. Lower costs – Often online computer remote support is cheaper than any other computer support. This is because you don’t have to pay for fuel and time driving to the repair center or having an expensive technician come to you.
3. More productivity – Even the fastest computer technician cannot get to your machine before a remote assistant can. Every minute that your computer is out of action is work and time lost. Remote support allows for greater productivity.

Today in the USA, online computer remote support offers the fastest and most cost effective support solution. Millions of Americans are now using remote support for their technical problems and will continue to do so in the future as internet speeds, security and software continue to improve.