Many years ago, if you had a computer problem then you couldn’t fix yourself then your options were both limited and expensive. Often you would either need to pay for someone to come and visit you to fix it or carry your computer down to the local computer repair store. Fortunately today thanks to super-fast internet connections in the USA and improvements in software, your computer can be repaired remotely without needing to leave your home or office. Basic online computer remote support was enabled back in Windows XP, but today’s Windows 7 and the upcoming Windows 8 operating systems have amazing remote support built in. There are also several 3rd party software solutions that you can assist between your computer and your support technician. How does online computer remote support work? If you have never used online computer remote support then don’t worry, the basics behind the process are simple. Using software and a fast internet connection, you can allow another person such as a repair technician to remotely control your PC from anywhere in the USA or even the world. For example, imagine if your Microsoft Word software is not responding with an error message and you can’t access the important document you were working on. Your first call nowadays can be to a remote support assistant. Once they identify your machine and location, they will ask your PC for permission to connect to. You will find a pop-up box will appear asking for your permission to allow the remote assistant to connect. Once you grant them permission, the help desk will be able to control your PC including the cursor. In this example, they will be able to quickly read the error message, fix the software by perhaps installing an update patch or re-installing. Once the repair is complete, you can then click to deny them remote access and end the connection. As you can see, online computer remote support can be very useful and offer fast resolutions. Top 3 benefits of Online Computer Remote support: Below are 3 of the most popular features of online computer remote support: Speedy repair – If you’re used to waiting hours or even days for computer repair then you...
Read MoreFor many computer users, an up to date anti-virus program is a must have and is worth paying an annual subscription for. Anti-virus software programs are constantly running in your computers background looking for computer viruses, bugs, worms other malicious malware issues. The software will often connect with a database to stay up to date with the latest version. However, what happens if despite paying for the latest anti-virus software, your computer still becomes infected and breaks? Whose fault is it? Who will fix it and what options are available? In this simple guide we will explore what to do next? My anti-virus PC still got infected? Unfortunately despite being constantly updated and improved, new software viruses can still get through even the best anti-virus program. Computer hackers, fraudsters and even computer terrorists are constantly creating new software bugs and malicious viruses that will target your computer along with millions of others around the world. While anti-virus software programs work hard to keep out 99.999% of computer viruses, there is no such thing as 100% virus free guarantee. This is because a brand new virus can expose software loopholes quicker than the anti-virus can patch it. Even if the best anti-virus companies can identify and protect against a new virus within minutes, the virus may have already damaged thousands of machines before it was detected. My PC is broken from a Virus; will the anti-virus company fix it? If you are unlucky enough to be hit by a computer virus, even though you have paid for the latest version of anti-virus software, then you will still not be able to hold the company responsible. As part of all software user agreements, you will find that the anti-virus company will state that they cannot be held responsible for any rogue viruses or damage caused. The easiest way of thinking about this is to consider your car’s seat belt. If you are unfortunate enough to be involved in an accident the seat belt may save your life. However your seatbelt does not guarantee 100% that you will not get injured. Anti-virus is a prevention tool, it does not provide a 100% virus free environment unfortunately. What should I do now my...
Read MoreToday’s laptops have many benefits over traditional desktop PCs, the greatest being portability. Being able to sit with your laptop on the sofa or in a coffee shop without the need of a separate monitor and keyboard is convenient and efficient. Unfortunately, this mobility can come at a price; breakages and damages being the biggest issue. The most common type of hardware problem with laptops is broken keys. Often the laptop key itself doesn’t actually break but either becomes detached from the board or the spring mechanism underneath the key fails. A popular method of accidentally breaking your laptop keys is by either dropping the laptop or something on top of it. Laptops keys can also unintentionally be pulled off should a piece of loose clothing or mouse cable wraps around the key and then is suddenly moved. The horror of not having all of your laptop keys intact can be distressing, but if this disaster happens to you, you can take steps to repair your broken laptop keys. How to repair a broken laptop key? Depending on the model of your laptop, most manufactures build a laptop key with 3 separate parts: The Key – firstly there is the actual key itself. This is the flat part of plastic that contains the letter, number or symbol icon on the top part. The Clip Retainer – this attachment is a little plastic frame that hooks onto the key top and attaches it to the base of the laptop board. It slides away under the key so that normally you cannot see it. The Rubber Suction – this is the most important part of the laptop key. Not only is this piece of rubber responsible for registering the key as being pressed, but it also springs the key back again once released. Now that you how the laptop keys are made up, we can now go about fixing yours. First you should check that your laptop has all of the pieces above. If your keys have recently broken off then you should find most of the parts within the area that your laptop was located. If any of your parts are broken in pieces or snapped, then you will need...
Read MoreHi everybody today we are going to talk about why laptops are so tough to repair. As you know, laptops are a great convenience and they make it easy to take your work with you wherever you go. This does come at a price. Laptops are great for convenience but if something goes wrong, they are difficult and expensive to repair. Because laptop computers are so small, all the components have to be placed in a very small compact area. This makes getting to any of the components very difficult at best. For example, if you are trying to replace the cooling fan, you have to remove a number of components including the screen and keyboard just to gain access to it. This is not for the faint of heart. In addition, most laptop parts are proprietary and you have to pay the company’s price for the part, which is usually very high. The only parts that are easily replaced on a laptop are confined to the hard drive and the ram. Chips. These components can also be upgraded quite easily as well. Another reason that many laptops fail prematurely is heat. Since laptop computers have their parts so clustered together, the amount of heat that they generate is quite intense. This heat can degrade the internal components of your system and lead to things like a motherboard failure. If this occurs, it is almost always less expensive to buy a new computer as opposed to having the board replaced. Because of the complexity of the laptop, most of your cost will be labor. In some cases if your system is newer, you might want to check and see if your system is under warranty or not. The manufacturers warranty will only cover hardware issues and not software issues. If you still have a warranty and your motherboard fries, you will be in luck! All you have to do is send your machine back to the factory and they will replace it. Please remember that is all likelihood, they will reformat your system before it is shipped back to you so always be sure you have a good backup in place. Author: Joe Zelenak, Staff...
Read MoreHi everybody, today we will discuss how to recover a deleted file after it is removed from your machine. I have done, you have done it, and essentially everybody has done it. At some point in time, we have hit the delete option and emptied out the recycle bin only to find that an important document or picture has been accidentally deleted. Depending on the importance of the document, panic can start to set in as we realize that something we worked on so hard has been so quickly erased. If you act quickly there are times when these files can be retrieved. Accidental deletes do not always come from user action, Sometimes a computer crash can occur with an unsaved document and any work on the document is lost when the computer is restarted. Sometimes a Blue Screen might be the thing to dampen your parade. In all cases, once you find that your document is gone, shut down the computer immediately. I will explain why in the next paragraph. Whenever a file is deleted, it is not actually gone, at least at first. What the deletion process actually does is to mark the sector where the deleted file is as free. This will allow a new file to replace or overwrite the file that you “deleted”. If you continue to use your computer, there is a greater chance that you will overwrite the file and it will be gone forever. Once you shut down your computer, you are going to have to work from a second computer. You will need to remove the hard drive from the system with the file you are trying to recover and you will need an adapter or an external hard drive enclosure so you can connect that drive to your second computer using a USB port. In addition, you are going to have to download and purchase file recovery software. There are lots of choices with different price ranges so choose one that will fit your budget. Once you have your software installed and the drive attached to your computer, you can start searching using the instructions supplied with your chosen download. The process can be tedious and there is no...
Read More
Recent Comments